Share Your Internet Experience

COVID-19 has shown how important the internet is for all New Yorkers. We are interested in understanding your experience using the internet and any challenges or comments you want to share. Take 1 minute to answer a few questions about your experience or let us know if you don’t have service. Your feedback will directly shape our decision-making

1. What's Your Address? *This question is required.

Street Address

Apt/Suite/Office

City

Zip

2. Are you sharing that: *This question is required.

3. Have you used service from any of these providers in the past? Select all that apply. *This question is required.

Altice
Armstrong
AT&T
Big Talk NY
Cablevision
Charter
Chazy Westport
Comcast
Consolidated
DFT Communications
Empire Long Distance
Frontier
Haefele TV
Hudson Valley Wireless
Hughes Net
Midtel
MTC Cable
Optimum
Prime Link
RCN
Slic
SpaceX
Spectrum
State Telephone Company
T-Mobile
Verizon
ViaSat
Windstream
Other Please enter an 'other' value for this selection.

3. Why don’t you currently have internet service? Select all that apply. *This question is required.

Service is too expensive
Service doesn’t exist in my area
The service I had before didn’t meet my expectations
My service was shut down because I couldn’t keep making payments
I tried signing up for an affordable internet service but it was too difficult or too confusing
I don’t need internet service right now
I have other internet options (work, school, library, friend’s house, phone)
Other - please explain Please enter an 'other' value for this selection.

3. Please submit any additional feedback on the internet service at this location

3. Who is your internet service provider? *This question is required.

3. What type of devices do you use to connect to the internet? Select all that apply. *This question is required.

Laptop
Desktop
Tablet
Smartphone

3. What type of connection do you have? *This question is required.

Wireless
Wired (DSL)
Wired (fiber or cable)
Satellite
Other Please enter an 'other' value for this selection.

3. How much do you pay per month for internet service? *This question is required. This question requires a valid currency format.

3. How satisfied are you with your service? *This question is required.

3. Based on your experience with your existing internet service provider, please select all that apply: *This question is required.

My internet speed is generally slower than I expected
My internet performance is hard to predict and the speed changes throughout the day or month
When watching videos or using streaming services like Netflix, video slows down or starts and stops
I find that my video calls are slow, start and stop, or cut out throughout the day
I have had a difficult time working from home because of my internet speed and performance
A child or current student in my household has had a difficult time learning from home because of our internet speed and performance
I am satisfied with my internet service
Other Please enter an 'other' value for this selection.

3. Please share any additional feedback on your experience accessing internet service.